Disclaimer, Data protection, Privacy Policy and Cookies

Disclaimer

We have made every effort to ensure that the information on this website is accurate and all information is updated regularly. Please note, however, that all holidays are subject to availability and as prices for holidays can change frequently, may be subject to price changes prior to confirmation of your booking. Whilst we check regularly to try to ensure that holidays are available at the prices shown, we cannot guarantee the availability of any holiday or transport arrangement at an advertised price. The current price will be given to you before you confirm your booking. All prices are in sterling unless otherwise stated.

Similarly, whilst we take great care to ensure brochure and website accuracy, it is possible that some services and facilities may change or be withdrawn and that information may change.

Jurisdiction

All agreements will be made in England and are governed by English law and are subject to the exclusive jurisdiction of the English Courts.

Data Protection & Privacy

This Privacy Policy describes the information we collect, how we use and disclose such information and the steps we take to protect such information. By visiting our site, or purchasing services from us, you accept the privacy practices described in this Privacy Policy.

Peak Retreats Ltd complies with the UK Data Protection Act 1998 and the GDPR (General Data Protection Regulations), which comes into force on 25^thMay 2018; we are registered data controllers under the UK Data Protection Act 1998. If you have any questions regarding your data, please email privacy@peakretreats.com

The information we collect:

When you communicate with us, you are voluntarily giving us information that we collect and may process. We also use various technologies including Cookies to collect and store information when you visit our website.

Our legal basis for processing your personal information is as follows:

Either, we have obtained your consent to do so (or, the consent of a parent or guardian in the case of a child)

Or, we need to process your data for the fulfillment of the contract, which you have entered into with us. Please note if you choose not to provide any information requested, this may limit our ability to fulfill our contract with you.

Or, we are processing your data as you are an existing client (or have been in touch with us about a holiday in the past). This is known as legitimate interest.

Peak Retreats Ltd trades under the names Peak Retreats and Ski Collection. By giving us your information and your consent to use it, you consent to be contacted by either brand.

You're in control:

You have the right to request a copy of the personal information we hold about you and if you believe that any of the information that we have about you is incorrect then we can rectify this. If this is the case or if you wish to see the data we hold on you, please email privacy@peakretreats.com or contact us in writing. We will comply within 30 days of receipt of your communication requesting access or amends.

You have the ability to opt-out or update how you receive marketing communication from us by clicking the 'Update Preferences' or 'Unsubscribe' link in any of the marketing emails we send you. You can also withdraw your consent to us using your personal information. In order to withdraw your consent, please email privacy@peakretreats.com or contact us in writing.

You can also ask to be 'forgotten' and we will remove your personal information completely from all our systems (where there is no legal obligation to retain it) and we will not communicate with you further. If you would like us to 'forget' you, please email privacy@peakretreats.com or contact us in writing.

You have the right to move, copy or transfer the personal data that we hold on you from one IT environment to another. In order to exercise this right, please email privacy@peakretreats.com or contact us in writing.

How we use and disclose the information collected:

We use the information we collect so we can provide, maintain and improve our services as well as better understand our clients' requirements. We also use this information to offer you tailored content - for example giving you relevant content and offers in emails or to keep you informed of any relevant information relating to your booking. We use information collected from cookies and other technologies to improve your user experience and show you tailored ads. Please note that even if you opt-out of receiving marketing communications from us, including customised online advertising, you may still see generic online advertising from us.

We do not disclose information to companies or organisations outside of Peak Retreats Ltd unless we have your consent to do so, we are obliged to for legal reasons or we need to do so for the fulfillment of our contract with you i.e. to enable your holiday booking to be dealt with efficiently. For example, we need to disclose personal information to third party suppliers that would provide a service to you including but not limited to Eurotunnel LeShuttle, other transport providers, ski equipment hire providers, accommodation providers and ski school providers; this may include any sensitive information that you give us, such as details of disabilities or dietary requirements. We also process data through third party companies who supply our email newsletter services (i.e. MailChimp), online advertising (e.g. Facebook, Google Adwords and Bing) and sales management platforms, our payment system, and those who conduct postal mailings on our behalf. Some of these service providers may be based outside of the EEA (European Economic Area). However, if this is the case, these will be within countries that the EU has determined offer an adequate level of data protection, like the US, where personal information is protected by the EU-US Privacy Shield.

In processing a holiday booking, we may be required to disclose your personal information to public authorities such as customs and immigration, as well as credit card and fraud prevention agencies.

How we store information collected and the steps we take to protect it:

We have measures in place to protect the personal information held by us. Our websites are protected by enhanced SSL certificates. We have conducted an audit of our information storage and processing practices, including physical security measures, to guard against access to data by any unauthorised persons. Please note however that no data transmission over the internet can be considered 100% secure and as such, when you transmit any information to us, you do so at your own risk. You also have a responsibility to maintain good internet security and to notify us of any security breaches that may affect us.

We retain the information we collect for as long as necessary for the relevant purposes described in this Privacy Policy.

If you have any concerns regarding your personal information then please email privacy@peakretreats.com in the first instance or contact us in writing. You can contact the Information Commissioner's Office at www.ico.org.uk

This Privacy Policy was last updated on 24th May 2018.

Cookies & similar tracking technologies

This Cookie Statement explains how we use cookies and similar technologies on our website.

What are cookies?

A cookie is a small text file that is downloaded onto the device you are using to access the internet when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.

We use automatically collected information and other information collected when you visit our site through cookies and similar technologies to enable us to improve the functionality of our website, personalise our services, tailor content and information, as well as to monitor and analyse the effectiveness of our services, our website performance and third-party marketing activities and to provide customised advertisements based on your interests. For more information about cookies visit www.allaboutcookies.org

We only collect and store personal information on our website when you explicitly give us this data e.g. by filling out a form. Everywhere else data is anonymous.

You can, of course, choose to block these cookies but you may lose some of the functionality of the site. Users can control the use of cookies at individual browser level. This can be done by changing the security settings on your web browser.

External links

All the external links displayed on our website are to non-ABTA member sites with the exception of those displayed on our Why buy ABTA page and of course www.abta.com. Please note that ABTA protection does not apply to non-member sites. Please also note that the above Privacy Policy only applies to this website, so when you follow links to other websites, you should look at their own privacy policies.

Financial security

In the unlikely event of our insolvency, if you have booked a package holiday with us then any money paid to us would be refunded to you by ABTA or monies may be transferred to another ABTA operator with whom you make alternative holiday arrangements. Thus your money is protected when you book a holiday package with us. Our financial bonding arrangements with ABTA comply with the Package Travel, Package Holidays and Package Tours Regulations 1992. Peak Retreats is bonded with ABTA for packages.

Peak Retreats is bonded with ABTA and is not required to hold an ATOL licence (issued by the Civil Aviation Authority) as these are only for operators who offer flight inclusive packages.

How to contact us:

Write to us

Peak Retreats Ltd
2.4 Central Point
Kirpal Road
Portsmouth PO3 6FH

Call us

023 9283 9310

Find full contact details and our opening hours on our Contact Us page.