How to book your ski holiday with Peak Retreats
Online booking panels
Once you have filled in your requirements in the search panel, apartments for which we have full availability will show as ’Book now' on the search result pages. If you want to book, please follow the 'Book now' link. This will take you through the booking process where you can reserve your Eurotunnel LeShuttle crossing (or just accommodation only i.e no travel), enter your party details and then proceed to secure payment. Your confirmation invoice will be sent to you within 48 hours (but usually the same day Monday-Friday).
Anything on request will show as 'Request a Quote'. Please fill in this form and we will contact you with up-to-date availability via email or telephone.
You can also book over the phone with us or if you're local, we usually welcome visits by appointment to discuss holiday enquiries and bookings.
Confirming your booking
In order to confirm your booking, we will need a deposit of 25% of the total holiday cost (excluding insurance premiums for which the full amount is due at the time of booking). Please note that with our Preview Prices (generally available until May-June the preceding season) a lower initial deposit of £100 per apartment is often available to secure any pre-reservation (please note however that pre-reservations are not confirmed bookings). In this instance, you will then be required to make up the difference between the £100 and our normal 25% deposit when our final prices come out. It is only at that stage that your pre-reservation will become a confirmed booking. The deposit can be paid by cheque, Visa, MasterCard, or any debit card such as Maestro or Delta. Commercial card payments will incur a 1.85% charge in respect of all transactions.
Please note that when booking a ferry crossing, it is a legal requirement for the ferry operators to have details of all passengers travelling - the surname, forename, gender and ages of children under 17.
A confirmation/invoice will follow within 7 days of your booking. It details what has been reserved, the cost of your holiday, and the date by which the balance is payable. When you make your booking you must accept the terms of these booking conditions, on behalf of all your party, and pay a deposit as detailed above. A contract will exist only when we issue our confirmation invoice. We strongly suggest that you do not make independent arrangements linked to the accommodation, such as flights until then. It is important that you check all your details shown on the confirmation invoice carefully to ensure they are correct as this forms the basis of the contract. Any discrepancies should be brought to our attention within 7 days of issue otherwise the details shown on the confirmation invoice will be presumed to be correct.
Paying the balance of your holiday
The balance of your holiday is due no later than 10 weeks prior to departure. If the booking is made less than 10 weeks prior to departure, the total cost of the holiday is payable immediately. The balance can be paid by cheque, Visa, MasterCard or any debit card such as Maestro or Delta. Commercial card payments will incur a 1.85% charge in respect of all transactions. You can also pay by Barclays Pingit, as above. We do not issue payment reminders but please note that any holiday which is not paid for by the balance due date may be cancelled without further notice and cancellation charges applied.
Your travel documents
Your travel documents will be sent to you two weeks prior to your departure. These will include accommodation vouchers with directions; ferry, train or Eurotunnel LeShuttle travel reference; resort information and, where applicable, ski extra vouchers (such as equipment hire, lift passes or ski school) and access plans for directions and reception times etc.
